Digital Skills Coach
A structured digital skills program that helps organisations embed technology into everyday work through guided learning, coaching and ongoing reinforcement.
- Turns technology rollouts into real, everyday capability
- Supports employees with practical, role-relevant learning
- Reinforces change through regular coaching and touchpoints
- Improves adoption and confidence without adding IT pressure
- Provides visibility into engagement and progress over time
Over 40,000 users supported through structured digital skills programs
Digital Skills Coach provides a structured, ongoing approach to building digital capability across an organisation.
Most organisations already have powerful tools in place. The challenge is not access to technology, but helping people consistently and confidently use it as part of their everyday work.
Traditional training is often delivered once and then deprioritised as teams move on to other initiatives. Over time, confidence drops, usage becomes inconsistent, and IT teams absorb the ongoing support burden.
Digital Skills Coach is designed to address this gap through practical learning, regular reinforcement, and clear ownership of adoption over time.
What you get with Digital Skills Coach
A complete digital skills program that combines practical learning, expert support, and insight into how technology is being used across your organisation.
A growing library of interactive modules focused on real workplace tools and everyday scenarios, designed to build practical capability rather than theoretical knowledge.
- Short, focused modules designed for regular learning, not long courses
- Aligned to how technology is actually used across roles and teams
- Organised into pathways based on role, capability, and priorities
Scheduled live sessions delivered by experienced digital skills trainers to reinforce learning and address common challenges.
- Sessions focus on applying skills in real work, not feature walkthroughs
- Delivered by specialists, including Microsoft MVPs
- Designed to complement self-paced learning rather than replace it
Timed drop-in support gives employees access to expert help as they apply new skills in their own workflows.
- Supports confidence at the point of need
- Reduces reliance on IT teams for basic questions
- Helps prevent regression to old habits
Digital Skills Coach includes structured support to help organisations roll out the program across teams, departments, or the entire business.
- Rollout planning aligned to organisational priorities
- Support for driving participation and engagement over time
Visibility into engagement and how productivity tools are being used across the organisation.
- Demonstrates value from digital skills investment
- Highlights where additional support or focus is needed
- Informs future capability and technology decisions
How Digital Skills Coach is delivered
Digital Skills Coach is delivered as a structured, ongoing program, with ASI responsible for setup, rollout, and day-to-day operation in partnership with your team.
Rather than handing over a platform or set of courses, ASI works alongside your organisation to embed digital skills into everyday work with minimal overhead for internal teams.
1. Understand your environment
Delivery begins with understanding your organisation’s tools, priorities, and current level of digital capability.
This step ensures the program is aligned to how technology is actually used today, rather than relying on assumptions or generic benchmarks.
2. Design the learning and rollout plan
Based on this understanding, ASI designs learning pathways and a rollout approach suited to your organisation.
This includes deciding where to start, how learning will be introduced, and how live sessions and support will be scheduled to fit around existing workloads.
3. Launch and support adoption
Once live, ASI manages the ongoing delivery of learning, live sessions, and coaching.
Employees are supported as they build skills, while internal IT and change teams are not left chasing participation or answering basic questions.
4. Reinforce and adjust over time
Digital Skills Coach is not delivered as a one-off initiative.
ASI continuously reinforces learning through regular touchpoints and adjusts the program based on engagement, feedback, and organisational change.
5. Review progress and plan next steps
Engagement and usage are reviewed regularly to understand what is working and where additional focus is needed.
These insights are used to refine learning pathways, support future technology initiatives, and demonstrate progress to stakeholders.
Where Digital Skills Coach delivers impact
Digital Skills Coach is designed to improve how people actually use technology, helping organisations realise greater value from their existing investments.
Improved technology adoption
Employees use tools more consistently in everyday work, reducing workarounds and aligning real-world behaviour with technology rollouts across teams.
Reduced pressure on IT and change teams
By addressing capability gaps at the source, IT and change teams spend less time re-explaining basics and more time focused on higher-value initiatives.
Increased productivity and confidence
Practical learning and live support help employees work more efficiently, building confidence and reducing time lost struggling with technology.
Clear visibility into progress and value
Engagement and usage insights show what is improving, where support is needed, and how digital skills investment is delivering value overtime.
Sustained capability, not one-off training
Ongoing learning and reinforcement support lasting behaviour change, avoiding the drop-off typically seen after one-off training programs.
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Frequently Asked Questions
Digital Skills Coach is a structured digital skills training program designed to help employees use workplace technology more confidently and consistently in their day-to-day work.
It combines practical learning, live expert support, and ongoing reinforcement to improve adoption over time.
Content platforms provide access to large volumes of courses, but rely on individuals to self-direct and apply learning on their own.
Digital Skills Coach focuses on employee digital skills adoption in the workplace. It combines targeted learning, live support, and reinforcement to help skills translate into everyday behaviour, not just course completion.
Many organisations already invest in digital skills training content but still see low engagement and inconsistent use of technology.
Digital Skills Coach complements existing content by providing structure, reinforcement, and accountability, helping learning turn into real capability rather than unused resources.
Most participants spend around 15 minutes per week on learning, supported by optional live sessions and drop-in support.
The program is designed to fit into the working week without disrupting productivity or creating training fatigue.
Digital Skills Coach supports people as they apply learning in real work, helping turn technology adoption training into everyday capability.
Live support, reinforcement sessions, and ongoing engagement help reduce drop-off and embed skills into everyday workflows.
Digital Skills Coach is primarily delivered remotely, combining self-paced learning with live online sessions and coaching.
It can also include in-person or instructor-led sessions where required, depending on organisational needs.
Yes. Digital Skills Coach can be delivered to a single team, multiple departments, or scaled across an entire organisation.
Rollout is planned around organisational priorities, capability levels, and change readiness.
No. Digital Skills Coach is available as a standalone service.
Organisations do not need to use ASI for managed services or other technology solutions to engage Digital Skills Coach.
Ready to improve digital adoption across your organisation?
Talk to ASI about how Digital Skills Coach can support practical skill development and sustained technology adoption.