Co-managed IT Services
We augment IT teams by managing the operational work, so they can focus on improvement, optimisation, and innovation.
- Free up your IT team’s time by offloading day-to-day management and support
- Reduce risk and disruption through proactive monitoring and security
- Scale with confidence without increasing internal headcount
Trusted by 200+ Australian businesses across education, government, and enterprise sectors
Good IT teams still run out of hours.
As you grow, specialist projects, after-hours cover and overflow all compete for the same finite headcount, and something always gives.
Hiring for every peak isn’t realistic, so the gaps land back on the people you already have.
We take defined areas off your plate, from service desk to device logistics, so your team keeps ownership of strategy and gets its time back.
What co-managed gives your team
Extra capability and coverage, without giving up control.
Capacity without headcount
Add hands and cover without the cost and lead time of permanent hires.
Keep control, offload the grind
You own strategy and decisions; we take the operational load you choose to hand over.
Specialist skills on demand
Reach capabilities you can’t justify hiring for, exactly when you need them.
Predictable, scalable cost
Pay for the services you use, and scale them up or down as demand shifts.
One partner across the stack
People, service desk, devices and monitoring from a single accountable team.
Our co-managed services
Choose the services that fill your gaps, and combine as many as you need. Each one is scoped to your environment, so pricing reflects exactly what you take on.
People and resourcing
When you need more capacity, or a skill you can’t hire fast enough.
Staff Augmentation
A dedicated ASI technical resource, from L1 to L3 or specialist, embedded in your team full-time or fractionally. We manage leave, sickness and cover.
Labour Hire
A vetted third-party specialist for a fixed period, where the skill sits outside both your team and ours. We source, contract and manage them under ASI governance.
Escalation and Overflow Support
L1 and L2 overflow for peak periods, plus L3 escalation for complex issues, without hiring senior engineers in-house.
Service desk and support
A mature support engine behind your team.
Managed Helpdesk
An outsourced L1 and L2 remote support and service management function, run by our Australian team under ITIL-aligned processes. Your front line for incidents, requests and escalations.
Enterprise Support
Coordinated remote and onsite maintenance for complex, multi-site environments, backed by our national field network.
Device lifecycle and logistics
The physical side of IT, handled at scale.
Managed Device Deployment
Procurement, imaging, configuration and rollout of end-user devices, from staff onboarding to national refresh programs.
SOE and Imaging
Standardised, secure device builds using Autopilot, Intune and traditional imaging, kept compliant and current.
Device as a Service (DaaS)
Hardware, maintenance and lifecycle management on one monthly fee, refreshed on an agreed cycle.
Device Lifecycle Management (DLMaaS)
For devices you buy yourself, we manage setup, SOE, maintenance and disposal across their life.
Managed Inventory
We warehouse your approved hardware and hold stock for rapid replacement, so a faulty device is swapped fast.
Managed Warranty, Returns and Repairs
We manage warranty investigation, diagnosis and replacement with the vendor on your behalf.
Interactive Panel Management (IPMaaS)
Maintenance, firmware, monitoring and support for Clevertouch and Surface Hub panels under SLA.
Fully managed or co-managed?
Two ways to work with us. Here is how they compare.
| Fully Managed | Co-Managed | |
|---|---|---|
| Best for | Organisations that want ASI to run IT operations | Organisations with their own IT team needing extra capacity or skills |
| Internal IT team | Little to none required | Required, we augment it |
| What we handle | Day-to-day operations across a defined scope | Specific functions you choose |
| You keep control of | Oversight and direction, via reporting | Your full IT strategy and decisions |
| Pricing shape | Fixed monthly, per user (tiered plans) | Variable, by service used |
| Typical size | SMB, 25 to 300 seats | Enterprise, 200+ seats |
Need help across the whole IT function? See our Fully Managed Services
Our proven approach to IT Managed Services
We start by understanding your current IT environment, operational pressures, and how your internal IT team is structured. This ensures early conversations focus on the right level of support and responsibility.
A deeper review of systems, processes, and risks helps confirm priorities and define where managed services will add the most value. This stage clarifies scope, dependencies, and expectations for a co-managed service.
Discovery is translated into a managed services model that fits your environment and operating needs. The proposal clearly outlines what’s included, how responsibilities are shared, and how the service will be delivered.
Once approved, onboarding begins with clear handover, access setup, and service alignment. Delivery is scaled to the size and complexity of your environment to ensure a smooth transition into ongoing operations.
We maintain a regular review cadence to track performance, address issues, and adjust the service as needs evolve. This ensures managed services continue to support reliability, risk management, and operational efficiency over time.
Frequently Asked Questions
Co-managed IT is a shared model where we work alongside your internal IT team rather than replacing it. You keep ownership of strategy and decisions, and we take on the specific operational areas you choose to hand over, from an outsourced service desk and monitoring to device logistics and specialist skills.
With fully managed IT, ASI runs your IT operations under a fixed monthly plan, which suits organisations with little or no internal IT. Co-managed is built for teams that already have their own IT people but need extra capacity, cover or specialist skills. You keep control, and we fill the gaps.
Yes. Co-managed is designed to augment an existing internal team or IT lead. If you don’t have internal IT, our fully managed service is usually the better fit, and we’re happy to point you there.
You choose. Every co-managed engagement is modular and scoped to the gaps you actually have. Take a single service such as an outsourced service desk or IT staff augmentation, or combine several across people, support, device lifecycle and infrastructure monitoring.
You do. Responsibilities are agreed up front and documented, so everyone knows who owns what. You keep direction and decision-making while we deliver the operational work you have handed over, with reporting so nothing sits in a black box.
Yes. Co-managed support is delivered by ASI’s Australian team, backed by a national field network for onsite work across metro and regional sites.
Ready to make IT operations easier to manage?
Talk to ASI about a right-sized, co-managed IT service that fits your environment and your team.