Microsoft Surface Authorised Service Provider
Certified to diagnose and repair Surface devices using genuine Microsoft parts and trained technicians, without voiding your warranty.
- Repairs that keep your Surface warranty intact
- Genuine Microsoft parts and certified technicians
- Nationwide service for business Surface fleets
- Minimise device downtime and protect productivity
One of only two Microsoft Surface Authorised Service Providers in Australia
When a Surface device goes down, productivity goes with it. The cost is rarely just the repair.
There’s downtime, disrupted workflows and the risk that a poorly handled fix creates a bigger problem than the original fault. For organisations running Surface fleets, unplanned device outages hit harder and more often.
Most repair shops can open a Surface. What they can’t do is guarantee the work meets Microsoft’s standards, uses genuine parts or leaves your device warranty-compliant.
As a Microsoft Surface Authorised Service Provider, ASI works to Microsoft’s specifications with access to genuine parts and Microsoft-certified diagnostic tools. Your device comes back fixed properly, with its warranty intact.
What ASP service covers
From screen replacements to battery failures, ASI handles the full range of Surface repairs. The same standard of work applies whether it is one device or a fleet.
1. In-warranty Surface repairs
Surface devices covered under Microsoft warranty are repaired to Microsoft’s exact specifications. Coverage is preserved and the repair is fully documented.
For business environments where devices are under active warranty, a repair carried out outside the ASP network risks voiding that coverage entirely.
2. Out-of-warranty repairs
Once a Surface device falls outside its warranty period, repairs are still carried out to the same standard, using genuine parts where available.
The warranty may have lapsed, but that is no reason to cut corners on parts quality or workmanship. The device still needs to perform reliably.
3. Business fleet repair management
For organisations running multiple Surface devices, ASI manages repairs as a consistent service, with clear turnaround times, documentation and reporting.
Fleet repair history is tracked, making it easier to identify patterns, plan replacements and keep asset registers current without manual effort.
4. Diagnostics and assessment
Not every hardware fault is obvious. ASI uses Microsoft-certified diagnostic tools to assess Surface devices accurately before any repair work begins.
You get a clear picture of what is wrong and what it will cost before committing to a repair, with no surprises on the invoice.
Why businesses choose ASI for Surface repairs
ASP certification is a starting point. Here is what it means in practice.
Warranty compliance
Every repair is carried out to Microsoft’s specifications. Your device warranty is protected and the repair is fully documented.
Genuine Microsoft parts
Where genuine parts are available and required, ASI uses them. No substitutions that create new problems down the track.
Certified technicians
ASI’s technicians are trained and certified by Microsoft for Surface repairs, not hardware generalists who have worked on Surface devices before.
Nationwide coverage
ASI operates nationally, making it practical for Australian businesses to manage Surface repairs without relying on consumer repair shops or ad hoc arrangements.
Fleet-ready service
From a single device to an ongoing repair programme for a Surface fleet, the service scales to fit your organisation.
Get your Surface serviced by certified technicians
Whether you have a single device or a Surface fleet, ASI handles the repair properly. Here is what to expect:
- A clear assessment before any repair work begins
- Genuine Microsoft parts where applicable
- Repairs that keep your warranty intact
How the repair process works
A straightforward process with clear steps and no unnecessary delays. Here is what to expect:
Contact ASI with your device details and a description of the fault. We’ll confirm whether the device is in warranty and outline the likely repair path before anything else happens.
The device is assessed using Microsoft-certified diagnostic tools. You receive a clear breakdown of the fault and the cost before any repair work begins.
Repair work is carried out to Microsoft’s specifications by ASI’s certified technicians. Genuine parts are used where applicable.
Once the repair is complete, the device is returned with documentation of the work carried out, suitable for warranty records and asset management.
Frequently asked questions
Only if the repair is carried out by an unauthorised provider. As a Microsoft Surface Authorised Service Provider, ASI performs all repairs to Microsoft’s specifications using genuine parts.
Your warranty coverage remains fully intact. This is the core reason organisations choose an ASP over a general repair shop.
Most repairs are completed within 3 to 5 business days once a device is received. We will confirm the exact timeframe after diagnosis and before any work begins.
For fleet jobs, we work to a schedule agreed with your IT team so device downtime is predictable and manageable.
Yes. ASI is authorised to carry out in-warranty Surface repairs. We use genuine Microsoft parts and follow Microsoft’s required repair standards throughout.
Your warranty remains protected, and you receive documentation confirming the repair was carried out by a certified provider.
Yes. Fleet repair management is a core part of the ASP service. We coordinate batch repairs, provide consolidated repair documentation, and manage logistics for multi-device jobs across your organisation.
Whether you have 10 devices or 200, the same quality standard applies to every repair.
ASI repairs the full Surface range, including Surface Pro, Surface Laptop, Surface Go, Surface Book, Surface Studio, and Surface Hub.
Coverage includes screen repairs, battery replacements, port damage, keyboard and hinge faults, and other hardware issues. Contact us if you have a specific model or fault to confirm.
Use the contact form on this page or call our team directly. We will assess the device, confirm the fault, and provide a quote before any repair work begins.
There are no surprise charges. You approve the repair before we proceed.
Yes. ASI accepts Surface devices sent from anywhere in Australia. We will confirm packaging requirements and provide a return delivery estimate when you submit your repair request.
For fleet customers, we can coordinate inbound and outbound logistics as part of the service.
Book a Microsoft Surface repair
ASI is one of two Microsoft Surface Authorised Service Providers in Australia. Genuine parts, certified technicians, and warranty-safe repairs for individual devices and fleets. Get in touch to submit a repair request.