Fully Managed IT Services
We run your IT operations day to day, from monitoring and support to security, so you get reliable, well-managed IT without building the team to deliver it.
- A complete IT function, managed by ASI under clear SLAs
- Proactive monitoring, support and security, not break-fix firefighting
- One predictable monthly cost, with one team accountable
Trusted by 200+ Australian businesses across education, government, and enterprise sectors
IT shouldn’t rest on one person.
In a growing business, it usually does. One or two people hold it all together, and most of what they know lives in their heads.
As you scale, that becomes a real risk: IT is too important to hinge on who’s in that day.
We put a whole team behind it under clear service levels, so IT is covered, not one person away from a problem.
What is fully managed IT with ASI?
Fully managed IT, or outsourcing your IT to ASI, means we run your day-to-day IT, from helpdesk and monitoring to patching, security and strategy, under agreed service levels for one predictable monthly fee. Here’s what four decades in the Australian market brings to it.
Four decades of supporting IT
We were managing Australian IT before the cloud had a name. Whatever you’re hitting, chances are we’ve seen it, and fixed it.
The right size, not the biggest invoice
We map what you’ve got before recommending anything. You get the IT you need, not the plan that’s easiest to sell.
Big enough to cope, small enough to call
Real depth across cloud, security and infrastructure, without the ticket-number treatment when you need an actual person.
An Australian team, on the ground
Our people answer, and turn up, across metro and regional Australia. Not a queue in another timezone.
Choose the right IT Managed Services plan for your needs
Productised plans for organisations that want ASI to run their IT. Choose the level of support, coverage and security you need.
COMPLETE
Most Popular
Starting from $160/user
Complete IT management with proactive infrastructure support
- Device monitoring & management
- Remote helpdesk (standard rates)
- Standard ticket management
- Best-effort documentation
- Infrastructure management (network, firewall, backup)
- 24/7 infrastructure monitoring
- Endpoint security with detection & response
- Assigned Service Delivery & Technical Account managers
- Quarterly business reviews
Perfect for: 25-150 seats, businesses wanting ASI to run their IT
SECURE+
Starting from $200/user
Advanced security with managed detection & response
- Everything in Complete, plus:
- Managed Detection & Response (MDR Complete)
- 24/7 Security Operations Centre (SOC)
- Automated vulnerability assessments
- Security Awareness training
- VIP after-hours support rates
Perfect for: 25-300 seats, regulated or security-focused organisations
Pricing and inclusions vary based on environment size, complexity, and service scope.
Final pricing is confirmed following an initial consultation to ensure the service is right-sized to your needs.
Compare what’s included
See how each IT Managed Services plan differs across support, security, and coverage.
| CORE MANAGED SERVICES | ||
| Feature | Complete | Secure+ |
|---|---|---|
| Managed Device (Endpoint & Server) | ✓ | ✓ |
| Device Monitoring | ✓ | ✓ |
| Device Asset Tracking | ✓ | ✓ |
| Monitoring Service | ✓ | ✓ |
| Remote Helpdesk Support | ✓ | ✓ |
| On-Site Helpdesk Support | ✓ | ✓ |
| 24×7 On-Call Support | Standard AH Rates | VIP AH Rates |
| INFRASTRUCTURE & ADVANCED | ||
| Feature | Complete | Secure+ |
| Managed Infrastructure (User, Network, Firewall, Backup & Connectivity) | ✓ | ✓ |
| Infrastructure Monitoring (Network, Firewall, Backup & Connectivity) | ✓ | ✓ |
| Infrastructure Asset Tracking (Network, Firewall, Backup & Connectivity) | ✓ | ✓ |
| M365/Azure Tenant Management | ✓ | ✓ |
| Email Signature Management | ✓ | ✓ |
| 24×7 Alert Response | ✗ | VIP AH Rates |
| SERVICE MANAGEMENT | ||
| Feature | Complete | Secure+ |
| Standard ITSM Ticket Management | ✓ | ✓ |
| Standard SLA Targets | ✓ | ✓ |
| Service Delivery Reporting | ✓ | ✓ |
| Assigned Client Success Manager | ✓ | ✓ |
| Assigned Technical Account Manager | ✓ | ✓ |
| Quarterly Business Reviews/Strategic Account Management | ✓ | ✓ |
| Client Service Portal | ✓ | ✓ |
| Vendor Management | ✓ | ✓ |
| IT Documentation | ✓ | ✓ |
| SECURITY | ||
| Feature | Complete | Secure+ |
| End Point Security (w/Detection and Response) | ✓ | ✓ |
| End Point Server Security (w/Detection and Response) | ✓ | ✓ |
| M365 Email, SharePoint & OneDrive Backup | ✓ | ✓ |
| Managed Backup | ✓ | ✓ |
| Automated SAT (Security Awareness Training) | ✓ | ✓ |
| M365 Tenant Security Management | ✓ | ✓ |
| Dark Web Monitoring | ✓ | ✓ |
| Email Security Management | ✓ | ✓ |
| MS Windows OS Patching | ✓ | ✓ |
| MS Office Patching | ✓ | ✓ |
| Third Party App Patching | ✓ | ✓ |
| Infrastructure Firmware Management | ✓ | ✓ |
| ADVANCED SECURITY (SECURE+ ONLY) | ||
| Feature | Complete | Secure+ |
| End Point Security (w/Managed Detection and Response) | ✗ | ✓ |
| End Point Server Security (w/Managed Detection and Response) | ✗ | ✓ |
| Automated Vulnerability Assessment | ✗ | ✓ |
| Managed SOC (Security Operations Centre) | ✗ | ✓ |
| Security Awareness Training | ✗ | ✓ |
Fully managed or co-managed?
Two ways to work with us. Here is how they compare.
| Fully Managed | Co-Managed | |
|---|---|---|
| Best for | Organisations that want ASI to run IT operations | Organisations with their own IT team needing extra capacity or skills |
| Internal IT team | Little to none required | Required, we augment it |
| What we handle | Day-to-day operations across a defined scope | Specific functions you choose |
| You keep control of | Oversight and direction, via reporting | Your full IT strategy and decisions |
| Pricing shape | Fixed monthly, per user (tiered plans) | Variable, by service used |
| Typical size | SMB, 25 to 300 seats | Enterprise, 200+ seats |
Looking to augment your IT team? See Co-managed IT Services.
Our proven approach to IT Managed Services
We start by understanding your current IT environment, operational pressures, and how your internal IT team is structured. This ensures early conversations focus on the right level of support and responsibility.
A deeper review of systems, processes, and risks helps confirm priorities and define where managed services will add the most value. This stage clarifies scope, dependencies, and expectations for a co-managed service.
Discovery is translated into a managed services model that fits your environment and operating needs. The proposal clearly outlines what’s included, how responsibilities are shared, and how the service will be delivered.
Once approved, onboarding begins with clear handover, access setup, and service alignment. Delivery is scaled to the size and complexity of your environment to ensure a smooth transition into ongoing operations.
We maintain a regular review cadence to track performance, address issues, and adjust the service as needs evolve. This ensures managed services continue to support reliability, risk management, and operational efficiency over time.
Enhance your managed services with specialized add-ons
Extend your capabilities with services tailored to your industry needs
Managed SOC / MDR
24x7 Security Operations Centre with managed detection and response.
ASAP Security Awareness
Instructor-led and automated security awareness training for your people.
Essential 8 as a Service
Managed ASD Essential 8 compliance to Maturity Level 1.
Penetration Testing
Managed vulnerability scanning and reporting to find and close security gaps.
Trusted by IT teams across Australia
ASI Solutions operates as a true extension of our IT team, proactive, dependable, and consistently aligned with our brand standards.
Working with ASI Solutions has made a noticeable difference to our operations. Their proactive approach and technical expertise have not only resolved long-standing issues but also positioned us to scale with confidence.
The main thing for us was business continuity and feeling supported in the move, and knowing who we could go to.
Frequently Asked Questions
IT Managed Services are an ongoing service model where a managed service provider supports, manages, and maintains parts of an organisation’s IT environment under defined service levels.
This typically includes proactive monitoring, maintenance, end-user support, security oversight, and reporting. Managed services are designed to improve reliability, reduce risk, and replace reactive, break-fix IT support with a more structured approach.
Organisations may choose a fully managed model or a co-managed model, where a provider like ASI works alongside an internal IT team to share responsibility and capability.
No. Fully managed is built to be your IT department. ASI takes responsibility for day-to-day operations, support and security under defined service levels.
You get reliable, well-managed IT without building or maintaining the team to run it, and without the gaps that come from leave, turnover or a single overstretched hire.
If you already have an internal IT team you want to keep and extend rather than replace, our co-managed service is the better fit.
The cost of IT Managed Services in Australia varies based on factors such as the size of your environment, number of users, support coverage, and security requirements.
Pricing is commonly structured on a per-user or per-device basis, with costs typically ranging depending on service scope and complexity. At ASI, pricing is confirmed following an initial consultation to ensure the service is right-sized and aligned to your operational needs.
ASI’s IT Managed Services typically include:
- Proactive monitoring and maintenance
- End-user support and incident management
- Patch management and updates
- Operational security and hygiene
- Reporting and regular service reviews
Inclusions vary by plan and can be tailored based on whether you require core operational support or enhanced security and coverage.
For most organisations, managed IT services provide greater reliability and predictability than break-fix support.
Break-fix IT is reactive and often leads to unplanned downtime, inconsistent costs, and unresolved root causes. Managed IT services focus on proactive monitoring, maintenance, and continuous improvement to reduce issues before they impact users or the business.
Yes. Managed IT Services play a key role in reducing operational and security risk.
Through proactive monitoring, patching, vulnerability management, and security oversight, ASI helps identify and address issues early. This reduces the likelihood of outages, data loss, and cyber security incidents caused by outdated systems or inconsistent management.
ASI delivers IT Managed Services across education, government, healthcare, retail, and commercial organisations.
Our services are tailored to meet industry-specific requirements such as compliance, security, operational resilience, and scale, while maintaining a consistent delivery model.
Implementation timelines depend on the size and complexity of your environment.
Following discovery and agreement on scope, onboarding typically includes access setup, documentation, and service alignment to ensure a smooth transition into managed operations with minimal disruption.
Ready to make IT operations easier to manage?
Talk to ASI about a right-sized, fully managed IT service that runs your IT operations day to day.