The true cost of IT support tickets and ways to reduce them

Every day, IT teams across Australia are overwhelmed by a flood of support tickets, many of them preventable.

This eBook reveals the hidden cost of low digital literacy in your workforce, and how it’s draining productivity, increasing operational costs, and overburdening your IT team. You’ll discover how structured digital literacy programs can cut IT ticket volume dramatically freeing your team to focus on strategic, high-impact initiatives.

What you’ll learn

• The real-world cost of low digital literacy on IT teams and business performance
• Why 40% of IT tickets stem from avoidable issues like file management and password resets
• How much time and money your organisation may be losing – Up to 140+ hours/year per employee
• What it takes to build a sustainable digital literacy program that works
• How to use our Workplace Digital Adoption Assessment to identify key skill gaps

Ready to slash your IT support requests in half?

Don’t wait for the next wave of support tickets. Empower your people today with the tools and skills they need to thrive in a digital-first workplace.

Get your free copy of the eBook now and start your journey toward:

• Fewer tickets
• Lower IT overhead
• Greater digital confidence across your team