IT support that keeps every store trading, in-store and online
Retail runs on tight margins and zero tolerance for downtime. ASI keeps point-of-sale systems, networks and stores online across metro and regional Australia, and ready for the busiest trading days of the year.
Field reach that matches how retail is actually built: never just one site
Retail rarely runs from one head office. It runs from every store on the floor. We support retail networks with a mix of remote and on-site field services across metro and regional Australia, backed by flexible response times, depending on what a store actually needs.
That includes point-of-sale equipment procurement, maintenance and support, server, PC and mobile device rollouts, and the network, wireless and VoIP work that keeps every location connected.
It’s why we ask about your store map before we talk about technology.
The IT solutions roadmap for retail
Each of ASI’s solution pillars maps to a real pressure retailers are under today. This is the roadmap we walk through with every retail client, in whatever order trading conditions and growth demand.
IT Managed Services
Retail networks don’t get a quiet period to fix things. Managed services keep terminals, servers and store connections running, with support built around trading hours, not office hours.
Cloud & Infrastructure
Australians spent $8 billion online over the 2025 Black Friday and Cyber Monday period, up 9.3% on the year before. Infrastructure planned around your average trading day won’t survive your busiest one.
Security & Compliance
Retail was the most targeted sector for cyber incidents in Australia last year, accounting for around a third of all observed activity, more than three times the next sector. Protecting payment systems and customer data is the cost of trading, not an optional extra.
Data & AI
A loyalty programme is only as good as the insight behind it. We help retailers turn transaction and customer data into decisions on stock, promotions and personalisation, instead of guesswork.
Technology Solutions
New store rollouts, custom hardware for counters never designed with technology in mind, and procurement that lands on time for opening day. We handle the hardware side of growth, so it’s one less thing on the checklist.
Digital Skills
Retail has some of the highest staff turnover of any sector, with seasonal and casual teams rotating through constantly. We help store teams get comfortable with new technology fast, so training time doesn’t eat into trading time.
Nearly 20 years in the field with Bakers Delight
One example of the long-term, on-the-ground partnerships our field model makes possible.
Frequently asked questions
Yes. We procure, deploy and maintain POS hardware, and provide field service and break/fix support with defined response times for metro and regional stores.
Yes. We provide national field services and consistent support standards across store networks of any size, including new store rollouts scoped to your opening timeline. We’ve supported Bakers Delight’s franchise network this way since 2006.
We plan cloud and network capacity around your busiest trading days rather than your average ones, with monitoring in place through major sales events so systems stay online when trading volume spikes.
Retail is currently the most targeted sector for cyber incidents in Australia. We build security around payment systems and customer data specifically, including payment security controls, endpoint protection and 24/7 monitoring.
Yes. We manage new store technology rollouts from procurement through to on-site installation, including custom hardware builds where standard equipment doesn’t fit the space.
Some of our retail relationships go back decades. We’ve managed Bakers Delight’s point-of-sale network since 2006, our longest continuous retail partnership, and now support its field services, infrastructure and digital loyalty platform nationally.
Ready for your busiest trading day?
Talk to our team about IT that keeps your stores, and your systems, running exactly when it matters most.